Get team workload metrics

GET/v2/teams/{id}/metrics

Returns Intercom-style per-admin team metrics with open, snoozed, waiting, idle, capacity limit, pause, and away state. Results use cursor pagination.

Path ParametersExpand Collapse

id: string

Header ParametersExpand Collapse

"Featurebase-Version": optional "2026-08-19.orbit" or "2026-01-01.nova" or "2025-12-12.clover"

One of the following:

"2026-08-19.orbit"

"2026-01-01.nova"

"2025-12-12.clover"

ReturnsExpand Collapse

data: array of object { adminId, assignmentLimit, atCapacity, 7 more }

adminId: string

assignmentLimit: number

atCapacity: boolean

away: boolean

idleCount: number

minimum0

object: "team_admin_metrics"

openCount: number

minimum0

paused: boolean

snoozedCount: number

minimum0

waitingCount: number

minimum0

generatedAt: string

formatdate-time

nextCursor: string

object: "team_metrics"

teamId: string

Get team workload metrics

curl https://do.featurebase.app/v2/teams/$ID/metrics \
    -H "Authorization: Bearer $FEATUREBASE_API_KEY"

{
  "data": [
    {
      "adminId": "adminId",
      "assignmentLimit": 0,
      "atCapacity": true,
      "away": true,
      "idleCount": 0,
      "object": "team_admin_metrics",
      "openCount": 0,
      "paused": true,
      "snoozedCount": 0,
      "waitingCount": 0
    }
  ],
  "generatedAt": "2019-12-27T18:11:19.117Z",
  "nextCursor": "nextCursor",
  "object": "team_metrics",
  "teamId": "teamId"
}

Returns Examples

{
  "data": [
    {
      "adminId": "adminId",
      "assignmentLimit": 0,
      "atCapacity": true,
      "away": true,
      "idleCount": 0,
      "object": "team_admin_metrics",
      "openCount": 0,
      "paused": true,
      "snoozedCount": 0,
      "waitingCount": 0
    }
  ],
  "generatedAt": "2019-12-27T18:11:19.117Z",
  "nextCursor": "nextCursor",
  "object": "team_metrics",
  "teamId": "teamId"
}