API Reference

Support

Tickets

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Delete a ticket

DELETE/v2/tickets/{id}

Permanently deletes a ticket by its ticket number.

Path Parameters

• id - The ticket number

Response

Returns a deletion confirmation:

{
  "id": "507f1f77bcf86cd799439011",
  "object": "ticket",
  "deleted": true
}

Behavior

• Customer-facing tickets: Deletes the ticket and its linked conversation.
• Back-office / tracker tickets: Deletes the ticket and unlinks it from the conversation (conversation is preserved).

Caution

This operation is irreversible.

Path ParametersExpand Collapse

id: number

minimum1

Header ParametersExpand Collapse

"Featurebase-Version": optional "2026-01-01.nova" or "2025-12-12.clover"

One of the following:

"2026-01-01.nova"

"2025-12-12.clover"

ReturnsExpand Collapse

id: string

Unique identifier of the deleted ticket

deleted: true

Indicates the resource was deleted

object: "ticket"

Object type identifier

Delete a ticket

HTTP

HTTP

TypeScript

curl https://do.featurebase.app/v2/tickets/$ID \
    -X DELETE \
    -H "Authorization: Bearer $FEATUREBASE_API_KEY"

200 example

{
  "id": "507f1f77bcf86cd799439011",
  "deleted": true,
  "object": "ticket"
}

Returns Examples

200 example

{
  "id": "507f1f77bcf86cd799439011",
  "deleted": true,
  "object": "ticket"
}